361 Studios Support

Help Center

Quick answers about our free photoshoot promo, voucher rules, booking, studio services, and delivery timelines.

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About 361 Studios

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What is 361 Studios?

361 Studios is a creative media hub and professional studio space in Montreal offering photography, videography, post-production, creative direction, and studio rentals.

Our mission is to make quality production accessible - one degree beyond imagination.

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What makes 361 Studios different?

We combine a high-end production experience with community values.

Our studio offers professional visuals at accessible rates, creative workshops, and promotional opportunities for local artists and brands.

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Where are you located?

We are based in Montreal, QC (exact address provided upon booking confirmation).

Free parking and public transit access are available nearby.

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Booking & Scheduling

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Can I reschedule a paid session?

Yes, normal paid bookings can be rescheduled within the time frame stated in your contract.

Only free promo sessions are non-reschedulable.

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How do I book a session?

Book online or by phone.

Select your service, preferred date, and confirm your booking. A confirmation message will be sent automatically.

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How long does a session last?

Typically 30-45 minutes, depending on your package.

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Collaboration & Careers

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Are you hiring or offering internships?

Sometimes. Follow us on social media or subscribe to our newsletter for announcements.

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Do you collaborate with artists or brands?

Yes, 361 Studios partners with creators, entrepreneurs, and organizations for photography, video, and marketing projects.

Visit the Collaborate / Hire Us page.

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Community & Vision

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How can I stay updated?

Follow us on Instagram, Facebook, TikTok, or subscribe to our newsletter for updates, giveaways, and behind-the-scenes stories.

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What does “One Degree Beyond Imagination” mean?

It is our creative philosophy - we go one step further in every project, pushing ideas into reality and stories into legacies.

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What does the voucher represent?

The voucher is more than a discount - it is a promise to stay affordable and a symbol of community support.

Buying a voucher helps us continue providing creative opportunities, workshops, and affordable sessions for others.

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Why does 361 Studios offer free photoshoots?

Because we believe quality production should be accessible.

Our free photoshoots are our way of giving back to the community, building relationships, and showcasing what we do best.

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Delivery & Editing

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Can I request a specific editing style?

Yes. You can request a preferred tone (cinematic, natural, soft, etc.) when booking.

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How will I receive my photos?

You will receive an email with a secure download link for your 4 edited photos and previews of the rest for optional upgrades.

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When will I get my photos?

Within 5-7 business days after your shoot.

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Free Photoshoot Promo

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Can I get more than 4 photos?

Absolutely. You can purchase extra edited shots for $25 each or choose a bundle of 10-15 photos for $100.

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How do I book the free photoshoot?

Book directly on our website or by phone.

Choose your preferred time slot, confirm your availability, and present your voucher code at the studio.

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Is the photoshoot really free?

Yes. The session itself is completely free and includes 4 professionally edited images.

The only optional cost is for extra images if you want to upgrade your gallery.

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Is there a limit to the promo?

Yes. Spots are limited and offered on a first-come, first-served basis.

Once all sessions are filled, the offer will close.

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What's included in the free photoshoot?

20-30 minute studio session.

Guidance on posing and lighting.

4 edited photos delivered digitally.

Option to view and upgrade to extra photos ($25 each or 10-15 for $100).

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Promo Rules & Conditions

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Can I reschedule my free photoshoot?

Unfortunately, free photoshoots cannot be rescheduled.

Once your time is confirmed, a professional photographer and studio time are reserved specifically for you.

You may book another date by purchasing a new $50 voucher, and your previous voucher credit ($120 OFF) remains valid for a future paid session.

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How many vouchers can I use?

Each person may purchase and hold up to five vouchers at once, and can book consecutive sessions if the calendar allows.

Vouchers and free photoshoot sessions cannot be combined or used for other services such as makeup, wardrobe, or extra studio hours.

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What happens if I am late for my free photoshoot?

Punctuality is essential. If you arrive 15 minutes late or more, your free photoshoot will be forfeited.

You will still keep your $120 OFF voucher value for your next paid booking.

If you want to rebook another free photoshoot, you may need to purchase a new $50 voucher (subject to availability).

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What if I come unprepared?

Please arrive ready - dressed, styled, and prepared for your shoot.

If you need extra preparation time, we offer a $50 add-on for an additional 35 minutes (subject to availability).

Arriving unprepared without notifying us may lead to forfeiting your free session, though your voucher benefits remain valid.

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Studio & Services

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Can I rent the studio for my own project?

Yes. Visit the Rent Our Studio section to view packages and pricing.

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Do you offer makeup or styling services?

Yes, add-ons such as makeup, wardrobe, or lighting design can be arranged for an additional fee.

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What services do you offer?

Portrait and brand photography.

Music video and commercial production.

Product and lifestyle shoots.

Creative direction and post-production.

Studio rentals.

Workshops and training.

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Voucher & Promo Codes

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Can I buy a voucher even if I do not plan to use the photoshoot?

Yes. Many clients buy vouchers simply to support 361 Studios and help us continue offering accessible creative opportunities.

Even if you do not attend a free shoot, your voucher credit can still be applied to any future project or gifted to someone else.

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Can I gift my voucher?

Yes, vouchers are transferable. You can give them to friends or family members.

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Do vouchers expire?

Yes. Vouchers remain valid for 6 months from the date of purchase.

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How do I use my voucher?

After purchase, you will receive a unique code by email.

Enter it during booking or show it at the studio to redeem your discount.

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What is the $50 voucher?

The $50 361 Voucher gives you $120 OFF your next booking at 361 Studios.

It is also our way of keeping professional creative services affordable for everyone.

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